50 Day Christmas Countdown Calendar

✓ Thousands of happy customers

✓ Worldwide delivery

✓ 100% safe & secure shopping

✓ Hassle free returns

✓ Free surprise treat with every order

✓ Packaged & shipped by Elves (packages may contain cookie crumbs)

Simply email info@xmascount.com and one of our Elves will get back to you 

We all know the feeling at Christmas, excitedly unwrapping your present to find out it's not what you wanted

That's why for whatever reason you are unhappy with your order, you can return it to us hassle free. Unless they are personalised items, we can only accept returns if these are damaged.

How long do I have to return items?

• Please notify us within 14 days of receiving your order
• Items must be returned within 14 days of notifying us about your return
• Items must be sent back in the original condition
• Please contact us at info@xmascount.com to arrange a return or cancel an item

What happens if I return items?

• If the item you are sending back is faulty or you received the incorrect item you ordered, we will send you a full refund plus the postage fees you paid to return the item
• If you would like to return and the item is not faulty or incorrect, we will refund you for the full price paid for the items minus the shipping cost
• It is your responsibility to pay for shipping the return
• Refunds and exchanges will be issued once we have received your return

Can I cancel my order before it's dispatched?

• You can cancel an order before we dispatch the items hassle free
• If the cancellation takes place when orders have been dispatched, it is your responsibility to send the items back and pay for the delivery of return
• Want to return or cancel? Send us an email at info@xmascount.com and our Elves will get back to you as quickly as they can

Any questions? Email us - info@xmascount.com

Please see product page for accurate delivery times. Once dispatched delivery takes approximately:

• United Kingdom: 2-3 working days
• Western Europe: 6-8 working days
• Eastern Europe: 6-8 working days
• United States: 8-10 working days
• Canada: 8-10 working days
• Australia: 8-10 working days
• Rest of the World: 8-10 working days

If you have any questions about delivery please email us at info@xmascount.com - and one of our Elves will be happy to answer any questions you have